Terms & Conditions

Terms & Conditions

Last updated: 16 October 2026

These Terms & Conditions govern the use of the Top Companions website and all enquiries, introductions, reservations and bookings arranged through Top Companions.

By using our website, submitting an enquiry or confirming a booking, you acknowledge that you have read and accepted these Terms & Conditions.

For the purposes of these Terms, “Top Companions”, “we”, “us” and “our” refer to Top Companions. “Client”, “you” and “your” refer to the person making an enquiry or booking. “Companion” refers to an independent adult professional introduced through Top Companions.

1. Adults only

The Top Companions website and services are strictly intended for adults aged 18 or over.

All companions represented or introduced through Top Companions are adults.

By accessing companion profiles, making an enquiry or confirming a booking, you confirm that you are at least 18 years old and legally capable of entering into an agreement.

We may request proof of identity or age where reasonably necessary for security, verification, payment or legal compliance.

We reserve the right to refuse access or a booking where satisfactory verification cannot be completed.

2. Role of Top Companions

Top Companions is a private introduction, booking and coordination agency.

We facilitate introductions between clients and independent companions and coordinate matters such as availability, scheduling, travel, accommodation requirements, payment and other practical arrangements relating to an appointment.

Companions are independent adults who retain their own judgment, autonomy and personal boundaries at all times.

A confirmed booking reserves the agreed period of time and the arrangements specified in the booking confirmation. It does not create an entitlement to any particular personal interaction beyond what the companion freely chooses and is comfortable with during the appointment.

3. Companion autonomy

Every companion has complete personal autonomy.

A companion may:

• accept or decline a proposed booking;
• decline to meet a particular client;
• establish and maintain her own personal boundaries;
• decline any request or activity;
• change her mind at any time;
• pause or end an appointment if she feels uncomfortable, pressured or unsafe.

Preferences discussed before a booking are intended to help determine compatibility. They are not contractual guarantees.

The same principle of personal autonomy applies to the client.

Both parties are expected to communicate respectfully and to respect one another’s boundaries throughout the appointment.

4. Safety and agency availability

The safety of companions and clients is fundamental to the way Top Companions operates.

A designated Top Companions safety contact remains reachable by the companion throughout every confirmed appointment.

For longer appointments, overnight stays and travel bookings, Top Companions may also use discreet safety check-ins.

Clients must not prevent, discourage or interfere with a companion:

• keeping her telephone accessible;
• communicating privately with Top Companions;
• responding to an agency safety check;
• leaving an appointment where she considers this necessary.

Interference with these measures may result in immediate termination of the appointment.

Where Top Companions reasonably considers that there is a risk to a companion’s or client’s safety, we may take whatever proportionate steps are appropriate, including contacting the venue, arranging transport, ending the appointment or involving emergency or competent authorities where necessary.

5. Client conduct

Clients are expected to behave respectfully, discreetly and responsibly.

The following are not permitted:

• threatening, intimidating, coercive or aggressive behaviour;
• harassment or persistent pressure after a boundary has been communicated;
• violence or deliberate unsafe behaviour;
• excessive intoxication that makes an appointment unsafe or unreasonable to continue;
• use or possession of illegal substances where this creates legal or safety concerns;
• secretly photographing, filming or recording a companion;
• sharing private or identifying information about a companion without permission;
• inviting additional people to participate in an appointment without prior agreement;
• preventing a companion from leaving;
• preventing a companion from contacting Top Companions.

A companion is not required to remain in a situation in which she feels unsafe or seriously uncomfortable.

Serious misconduct may result in immediate termination without reimbursement and may result in Top Companions declining future bookings from the client.

Nothing in these Terms limits anyone’s right to seek assistance from the police or other competent authorities.

6. Confidentiality and discretion

Top Companions treats client and companion privacy seriously.

We do not disclose a client’s identity or booking information to third parties except where:

• this is necessary to arrange the booking;
• the client has consented;
• a payment, travel or accommodation provider requires the information;
• disclosure is reasonably necessary for safety;
• we are required to do so by law or by a competent authority.

Clients must show the same discretion towards companions.

Personal details, private photographs, identification information, addresses, telephone numbers and other non-public information relating to a companion may not be published, forwarded, reproduced or disclosed without permission.

Information available through member or VIP areas is confidential and intended solely for the individual member to whom access was granted.

7. Profiles, photographs and information

We make reasonable efforts to ensure that companion profiles are accurate and current.

Photographs and videos are intended to represent the companion genuinely. Natural changes in hairstyle, appearance, styling or other minor characteristics may occur over time.

Profile descriptions, interests, languages and other information are prepared in good faith based on information provided to us and our own interaction with the companion.

Availability is never guaranteed until a booking has been confirmed.

8. Enquiries and bookings

An enquiry does not create a booking.

A booking becomes confirmed only when Top Companions has expressly confirmed it in writing and any required payment has been received or another payment arrangement has been agreed in writing.

We primarily conduct booking communication in writing so that the details of the arrangement remain clear to all parties.

The booking confirmation will normally identify:

• the selected companion;
• date;
• approximate start time;
• duration;
• location;
• agreed fee;
• travel or transportation costs where applicable;
• any other important logistical arrangements.

Clients are responsible for checking the confirmation and informing us promptly of any error.

9. Availability

Companion availability can change for personal, professional, health or travel reasons.

Until a booking has been confirmed, Top Companions cannot guarantee that a particular companion will remain available.

We therefore recommend confirming time-sensitive or travel bookings sufficiently in advance.

10. Prices

The price applicable to a booking is the price communicated by Top Companions and accepted by the client before confirmation.

The total amount payable and any known mandatory charges will be communicated before payment.

Additional costs may apply where the booking involves:

• flights;
• trains;
• taxis or private transport;
• significant driving distances;
• hotels;
• visas or entry requirements;
• exceptional travel arrangements;
• other expenses specifically required for the booking.

Such costs will be communicated whenever reasonably possible before confirmation.

Changes requested by the client after confirmation may result in additional charges.

11. Payment

Unless otherwise agreed in writing, bookings must be paid in advance.

Top Companions may accept payment by credit or debit card, bank transfer or another payment method specifically offered at the time of booking.

A booking is not considered paid until funds have been received or the payment provider has confirmed the transaction.

The client is responsible for any bank, card, currency-conversion or payment-provider charges that are expressly disclosed as payable by the client.

Payments must come from a legitimate source and must not involve fraudulent, stolen or unauthorised payment methods.

We may carry out reasonable payment and identity verification before accepting or completing a booking.

12. Standard booking cancellations

Because a confirmed booking reserves a companion’s time and may prevent her from accepting another engagement, cancellation terms apply.

For standard bookings:

Cancellation 48 hours or more before the scheduled start

The professional booking amount may be retained as a 100% credit towards a future booking.

Cancellation less than 48 hours before the scheduled start

A 50% cancellation fee applies. The remaining 50% of the professional booking amount may be retained as credit towards a future booking.

Transport, travel and other non-recoverable third-party expenses are excluded from credits and refunds.

Unless otherwise agreed in writing, booking credits remain valid for 12 months from the date of cancellation.

Credits have no cash value and are normally issued to the original client.

13. Overnight, travel and multi-day bookings

Overnight, international and multi-day bookings require substantially more planning and often involve travel reservations and time being blocked well in advance.

For these bookings:

Cancellation at least 14 days before the scheduled start

60% of the professional booking amount may be retained as credit towards a future booking.

Cancellation less than 14 days before the scheduled start

A 50% cancellation fee applies. Any remaining eligible professional booking amount may be retained as credit.

Flights, trains, hotels, transfers, visas and other travel or third-party costs that have already been incurred or have become non-refundable remain payable and are not included in the credit.

Where a particular booking requires exceptional arrangements, different cancellation conditions may be agreed in writing before confirmation.

14. Exclusive and long-term arrangements

Exclusive and long-term arrangements are bespoke and subject to specific terms confirmed individually in writing before payment.

Where an arrangement is designated as exclusive, the companion will not accept bookings from other clients for the agreed duration.

Exclusive arrangements may require full prepayment. Because exclusivity reserves the companion’s availability and removes her from other present and future booking opportunities, payments relating to the exclusive term are non-refundable once the arrangement has been confirmed.

Unused included time does not accumulate or roll over into subsequent periods.

Travel and other expenses are additional unless expressly included. Once non-refundable travel arrangements have been booked, the corresponding costs are non-refundable.

All exclusive arrangements remain professional arrangements facilitated and managed by Top Companions. Scheduling, travel, additional dates, extensions, payments and other commercial matters continue to be coordinated through the agency.

If the companion becomes unable to fulfil an agreed meeting, Top Companions will first seek to reschedule the affected dates. Where rescheduling is not reasonably possible, Top Companions will propose a suitable substitute companion, taking into account the client’s preferences and the nature of the arrangement.

15. Client no-show and substantial delay

If the client fails to attend a confirmed appointment without prior notice, the booking is considered a no-show and the full booking amount may be retained.

A client’s late arrival does not automatically extend the agreed finishing time because the companion may have commitments afterwards.

Where circumstances allow, the companion and Top Companions may agree to adjust the timing, but this cannot be guaranteed.

16. Changes requested by the client

Changes to the date, city, venue, duration, companion or other significant booking details are subject to availability.

A requested change may be treated as a cancellation and new booking where it materially changes the original arrangements or results in non-refundable expenses.

We will always try to find a practical solution where reasonably possible.

17. Cancellation or unavailability on our side

Occasionally, illness, family circumstances, transport disruption, safety concerns or other unforeseen circumstances may make the selected companion unavailable.

Where this happens, Top Companions will normally offer one or more of the following where reasonably possible:

• a suitable alternative companion;
• a change of time or date;
• a credit for a future booking;
• reimbursement of the professional booking amount where the booking cannot otherwise be provided.

We will not substitute another companion without informing the client.

Where travel arrangements have already been purchased, the treatment of those costs will depend on whether they can reasonably be recovered from the relevant third-party provider.

Nothing in this section limits rights that cannot legally be excluded.

18. Early termination

An appointment may be ended early where either party’s behaviour makes continuation unreasonable or unsafe.

If a companion ends an appointment because of serious misconduct, pressure, aggression, a significant breach of agreed boundaries or another safety concern attributable to the client, the booking is considered used and no reimbursement is due.

Where an appointment ends for reasons not attributable to the client, Top Companions will review the circumstances fairly and determine an appropriate solution, which may include a replacement, credit or partial reimbursement.

19. Venue and accommodation

Unless Top Companions is specifically arranging the venue, the client is responsible for providing a suitable, safe and lawful meeting location.

Where an appointment takes place in a hotel or similar accommodation, the client is responsible for ensuring that the companion can enter the property and that the hotel’s guest policy permits the visit.

Any charges imposed by the hotel or venue as a result of the client’s arrangements remain the client’s responsibility.

The companion is never required to enter or remain in a venue she reasonably considers unsafe or unsuitable.

20. Travel arrangements

For travel bookings, itineraries must allow reasonable time for transfers, delays, rest and normal personal needs.

Clients may not retain a companion’s passport, identification documents, telephone or personal belongings.

Where a companion is travelling with a client, she retains the ability to communicate privately with Top Companions throughout the trip.

Material changes to an agreed itinerary should be communicated to Top Companions.

Additional travel or accommodation costs resulting from changes requested by the client may be charged to the client.

21. Direct arrangements and circumvention

Top Companions invests significant time and resources in selecting, screening, introducing and coordinating companions.

Clients must not pressure or encourage a companion to conceal appointments from Top Companions, provide false information about arrangements, or otherwise circumvent the agency relationship.

While a companion is represented by Top Companions, future appointments arising from an introduction made through Top Companions should be arranged through the agency.

Attempts to induce a companion to breach her arrangements with Top Companions may result in the agency declining further bookings from the client.

22. Safety screening and verification

For safety, legal compliance and fraud prevention, Top Companions may carry out reasonable checks in relation to clients, companions, payments and booking circumstances.

We may ask for information including a client’s:

• full name;
• age or date of birth;
• telephone number;
• email address;
• hotel or meeting information;
• payment information;
• identification where reasonably necessary.

We may refuse or cancel a booking where information is materially false, where identity cannot reasonably be verified, where fraud is suspected or where there is a genuine safety or legal concern.

Top Companions also carries out identity and adulthood verification in relation to companions in accordance with applicable requirements.

23. Legal and safety compliance

Top Companions may take reasonable measures required to comply with applicable Belgian and European law, including requirements intended to protect adults working within the companionship sector and prevent exploitation, abuse and human trafficking.

Where we become aware of circumstances giving rise to a legally reportable concern, information may be communicated to competent authorities as required by law.

The website may provide dedicated information or reporting mechanisms relating to safety and the prevention of exploitation.

Such measures are intended to protect individuals and do not reduce Top Companions’ commitment to discretion and confidentiality.

24. Privacy and personal data

Personal information is processed in accordance with our Privacy Policy and applicable data-protection legislation.

We collect and retain only the information reasonably necessary for purposes including:

• responding to enquiries;
• managing bookings;
• payment processing;
• safety;
• identity and age verification;
• fraud prevention;
• legal compliance;
• accounting;
• handling complaints and disputes.

Some information may be subject to legally prescribed retention periods.

Where the law requires particular information to be preserved or supplied to a competent authority, those legal requirements take precedence over an ordinary deletion request.

Please refer to our Privacy Policy for further information about the processing of personal data and the exercise of data-protection rights.

25. Photographs, recordings and intellectual property

All website text, design elements, photographs, videos, logos and other content are protected by applicable intellectual-property rights.

Content may be viewed for private, personal purposes but may not be copied, reproduced, published, scraped, redistributed, sold or commercially exploited without permission.

In particular, companion photographs and videos may not be:

• published elsewhere;
• posted on social media;
• uploaded to forums or databases;
• used for facial-recognition searches;
• shared with third parties;
• altered or used to create misleading or synthetic content.

Photography, video or audio recording during an appointment requires the explicit prior agreement of every identifiable person involved.

26. Membership and restricted content

Where Top Companions provides membership, VIP access or another restricted service, access is personal to the registered member.

Login details and restricted photographs, videos or information may not be shared with another person.

We may suspend access where there is reasonable evidence of account sharing, unauthorised downloading, redistribution, misuse of private content or a material breach of these Terms.

Any separate membership terms communicated at the time of purchase also apply.

27. Website use

You may not use the Top Companions website:

• for an unlawful purpose;
• to impersonate another person;
• to obtain another person’s private information unlawfully;
• to interfere with the operation or security of the website;
• to introduce malware or malicious code;
• to scrape, systematically extract or reproduce profile information;
• to harass companions, staff or other persons;
• to create false accounts or provide intentionally false information.

We may restrict access where this is reasonably necessary for security, safety, legal compliance or to address a material breach of these Terms.

28. Refusal of service

Top Companions is a private agency and may decline to accept a prospective booking where there are reasonable grounds relating to:

• companion availability;
• safety;
• previous conduct;
• payment risk or suspected fraud;
• inability to verify necessary information;
• repeated failure to respect booking procedures;
• material breach of these Terms;
• legal or regulatory concerns.

Where an already paid booking is declined by Top Companions for reasons not attributable to misconduct or breach by the client, the applicable amount will be refunded or credited as appropriate.

Nothing in this clause permits discrimination contrary to applicable law.

29. Force majeure and circumstances beyond reasonable control

Top Companions is not responsible for delays or failure caused by circumstances reasonably beyond our control, including:

• major transport disruption;
• flight or train cancellation;
• extreme weather;
• natural disasters;
• strikes;
• governmental restrictions;
• border or immigration disruption;
• serious illness or emergency;
• major telecommunications or payment-system failures;
• other comparable circumstances.

Where such an event affects a booking, we will make reasonable efforts to reschedule, reorganise travel or agree another fair solution.

Non-recoverable third-party costs remain subject to the terms of the relevant provider.

30. Complaints

If a client believes that something material went wrong with a booking, we ask that the matter be raised with Top Companions as soon as reasonably possible.

Prompt notification allows us to investigate while information is still available.

Complaints should be submitted in writing and should explain the relevant circumstances clearly.

We may consult the companion and review relevant communications, booking information and other appropriate evidence before reaching a conclusion.

We aim to deal with complaints discreetly and fairly.

Nothing in this section limits a consumer’s mandatory legal rights.

31. Consumer rights and distance bookings

Where the client qualifies as a consumer, mandatory Belgian and European consumer-protection rules apply.

Certain services reserved for a specific date or period may be subject to statutory exceptions to the ordinary right of withdrawal.

Where a statutory right of withdrawal applies, Top Companions will respect it.

Where the law permits performance to begin during a withdrawal period at the client’s express request, the client may be required to expressly request such performance and acknowledge any applicable legal consequences.

Nothing in these Terms is intended to exclude, restrict or replace a consumer right that cannot lawfully be waived.

32. Liability

Top Companions will perform its booking and coordination obligations with reasonable care.

To the extent permitted by law, Top Companions is not responsible for:

• losses caused by inaccurate information supplied by the client;
• losses resulting from a client’s breach of these Terms;
• independently arranged activities outside the confirmed booking;
• third-party hotel, airline, railway, taxi or payment-provider failures;
• personal belongings lost or damaged during an appointment;
• indirect or unforeseeable losses.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability arising from fraud, deliberate misconduct or other liability that cannot legally be excluded.

33. Third-party services

Flights, hotels, trains, restaurants, payment processors and other third-party services may be subject to their own terms and conditions.

Top Companions is not responsible for a third party’s independent acts or omissions except where applicable law provides otherwise.

Where we book third-party arrangements on behalf of a client, cancellation and reimbursement may depend on the rules imposed by that provider.

34. Applicable law

These Terms are governed by Belgian law.

Where the client is a consumer habitually resident in another jurisdiction, this choice of law does not deprive the client of mandatory protections that apply under applicable consumer law.

Any dispute will be submitted to the competent courts in accordance with applicable jurisdiction rules.

The parties are encouraged to attempt to resolve any disagreement directly and in good faith before commencing formal proceedings.

35. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in effect to the extent permitted by law.

Where possible, the invalid provision will be interpreted or replaced in a manner that most closely reflects its lawful purpose.

36. Changes to these Terms

Top Companions may update these Terms when necessary to reflect changes in the law, our services or our operating procedures.

The date of the latest version will appear at the top of this page.

Changes will not retrospectively alter the material terms of a booking that was already confirmed, unless required by law or expressly agreed with the client.

37. Contact

Questions concerning these Terms, bookings or complaints may be directed to Top Companions through the contact details published on our website.

For security and clarity, important booking, cancellation and complaint communications should be made in writing.

Top Companions

Private introductions, bookings and travel companionship

Belgium / Europe